USER RESEARCH: PART I // A Day at the Mechanics


As I idled into the bay area of [redacted] Motors, curious mechanics stood onlooking from afar. I turned the ignition key into the off position, and slowly opened the door. 


A mechanic approached. "How can I help?", he greeted warmly. I explained the reason for my visit. What I was not expecting, however, was the almost instantaneous validation of my chosen design problem.


"Lighting is one of the single biggest problems we have". I have never been so joyed at others misfortune.


Around the shop I went, the mechanics enthusiastically (?) describing the light-related problems they encounter each day. They were eager to show the lights they utilize (including custom-built rigs), and to talk of the flaws in existing solutions. As I suspected, many of the problems I faced at home were also faced by these mechanics. 


Interviewing strangers can be a daunting, but ultimately rewarding process.






Some key points:

  • Every mechanic stated lighting was a *huge* problem.
  • No amount of overheard or fixed lighting helps when working within the engine bay or interior - "The darkness swallows you up"
  • Lights are "the most abused tool in the shop". Durability is a huge problem, even on expensive models.
  • Positioning and angling existing solutions was completely impractical or downright impossible depending on the design.
  • Corded lights were frustrating and problematic to use.
  • They resorted to using custom-built solutions in many cases, but these had their own problems.